GM teaming with Carfax to Help Consumers Identify Recalls


GM and Carfax are teaming up to help consumers identify recalls in the vehicles that they purchased through Carfax reports. Owners of General Motors brands such as the Chevrolet, Buick, GMC and Cadillac vehicles are now be able to check for unrepaired safety, non-compliance and emission recalls through the Carfax reports with included vehicle identification numbers.

In the recall identification process, GM is providing vehicle identification numbers (VINs) of its cars with open recalls to Carfax. In additiona, used car buyers and sellers will be able to access this information through Carfax Vehicle History Reports and at by May 1. GM is also providing recalls on used cars that it doesn’t even sell anymore such as the Hummer, Saab, Pontiac and Saturn models.

“We know some people do not take their vehicles in for recall repairs when they get their letters. Carfax makes it easy for consumers to find out whether a vehicle they are considering has an open recall and increases the chances of that repair being made,” said Jamie Hresko, GM vice president of Global Quality. “If that recall is handled well in the dealership, it can lead to more satisfied customers.”

In addition to paper alert, GM’s OnStar system can also alerts owners of open recalls and they are included on monthly OnStar diagnostic reports emailed to owners who opt for the service.

“Open recall information is important for any used car buying decision,” said Gerry Bayer, vice president of Carfax. “Carfax continues to work with automotive leaders like GM to make this and other important details readily available to car buyers and sellers through Carfax Vehicle History Reports.”

Carfax reports are free at thousands of Chevrolet, Buick, GMC and Cadillac dealerships for GM Certified Pre-Owned and used vehicles.